Customer Portal

Service Provisioning 5

• Ordering Akixi For Horizon Customers
• Do I Have to Install Software To Use Akixi?
• Which Akixi Product Does My Customer Need?
• How long is data retained in Akixi?
• What Telephony Platforms Are Currently Supported?

Service Administration 5

• DO NOT reset password for the Akixi Admin Account On Horizon Portal!
• General Admin User Guide
• Resetting Akixi Supervisor Account Passwords
• Resetting Akixi Administrator Password
• Changes in BroadWorks not reflecting in Akixi

Report Styles 20

• Wallboard
• Active Calls / Active Contacts
• Historic Call Log
• Unreturned Lost Calls
• Extension / Device Report

See all 20 articles

Report Management 17

• README FIRST - Akixi Online Help
• Creating A New Report
• Modify A Report
• Delete A Report
• Report Properties

See all 17 articles

Report Features 5

• Report Transitioning
• Emailing Reports
• Report Charting & Graphing
• Exporting & Printing Reports
• Call Controls

Report FAQ's 28

• Is it possible to restore accidentally deleted reports?
• Forced Intrude (Barge-In) Is Not Working.
• Why Are Reports Not Adding Up?
• How Do I Exclude Internal Call Counts?
• How Do I set The Service Level Statistic?

See all 28 articles

Help Resources 4

• F1 - Akixi Online Help
• Akixi Website & Partners Documentation
• Akixi YouTube Channel
• What's Akixi 3000?

Central Management Environments 1

• Central Management Environments Administration