Historic Call Log

Modified on Thu, 23 Jun 2022 at 10:12 AM

This report style generates a historic list of call records for call segments that have already ended. The list may display one or more entries for the same underlying call, for each segment of the call that was transferred or diverted between different locations in the telephone system. 

The reporting style can be run against any date/time option, although the report style doesn't support customisable report row sorting where rows are always ordered by their "Time Ended At" field value.
When the style is run for the "Real-Time" date/time option, newly ending segments of active calls are automatically appended to the end of the generated report output as they terminate on the telephone system.

Note that on Akixi 3000 configurations, this report can also display email and LiveChat contact items, assuming the correct Omnichannel integrations have been configured by the administrative user. This works much the same way as with calls, and will show associated contact segments for emails and LiveChat items being as they are actioned.

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