When the report is being run across multiple days, only a single ½ hour interval is displayed to represent all calls occurring within that specific interval for any day included within the specified date/time range. Call statistics are displayed against each item.
This report style is useful when viewing general call trends over the different times of the day across an entire reporting period.
Note that on Akixi 3000 configurations, this report can also be enabled to display email and LiveChat contact item statistics, assuming the correct Omnichannel integrations have been configured by the administrative user. This works much the same way as with calls and will show statistical information for emails and LiveChat items against any given ½ hour interval.