Calls By Day / Contact Items By Day

Modified on Tue, 16 Mar 2021 at 12:55 PM

This report style displays a list of daily intervals that exist within the starting & ending duration that the corresponding report is run against, with call statistics displayed against each item. 

The reporting style can be run against any date/time option, although it is generally not particularly useful to run it for the "Real-Time" duration option, as the corresponding report will then only show statistics for the current day.

Note that on Akixi 3000 configurations, this report can also be enabled to display email and LiveChat contact item statistics, assuming the correct Omnichannel integrations have been configured by the administrative user. This works much the same way as with calls and will show statistical information for emails and LiveChat items against any given day.

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