Calls By Month / Contact Items By Month

Modified on Tue, 16 Mar 2021 at 02:22 PM

This report style displays a list of monthly intervals that exist within the starting & ending duration that the corresponding report is run against. Call statistics are displayed against each item.

The reporting style can be run against any date/time option, although it is generally not particularly useful to run it for the "Real-Time" duration option, as the corresponding report will then only show statistics for the current day.

Note that reports run across monthly intervals may take several minutes to complete based upon the amount of call traffic previously generated on the telephone system within that period.

Note that on Akixi 3000 configurations, this report can also be enabled to display email and LiveChat contact item statistics, assuming the correct Omnichannel integrations have been configured by the administrative user. This works much the same way as with calls and will show statistical information for emails and LiveChat items against any given month.