Agent N/A Code Usage

Modified on Thu, 23 Jun 2022 at 11:47 AM

This report style displays a list of ACD Not-Available reason codes where the corresponding code was specified by an ACD agent when they changed to Not-Available state on the telephony platform. Code usage statistics are displayed against each item. Additionally, the report only shows reason codes actually used within the duration that the corresponding report is being run against.

Note that Not-Available reason codes are not supported on the Siemens HiPath, Panasonic TDA/NCP, and BroadSoft M6 telephony platforms, where you cannot make use of this particular reporting style. ACD Not-Available reason codes are supported on the BroadSoft BroadWorks telephony platform for call centre ACD agents using the Standard or Premium license.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article