General Admin User Guide

Modified on Fri, 18 Oct 2019 at 04:41 PM

An Akixi Admin Account enables Resellers to make configurational changes to the way that their customer’s Akixi service is running. Resellers can investigate issues and retrieve billing information relating to the configuration of the service for a particular customer. Admin accounts are not chargeable* and are available to any Reseller with customers that use the Akixi service. 

Common Administration Tasks:
  • Adding / deleting users' extension devices
  • Adding / deleting ACD Agents
  • Adding / deleting Akixi Admin and Supervisor accounts
  • Resetting Akixi application account passwords.
  • Download CDR reports for customer's Akixi Service

The Akixi General Admin User Guide is available on the Akixi Partner Portal -

*NB: an Admin account will become chargeable if you add reporting access to it

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