Report Properties - Other Tab

Modified on Tue, 17 Nov 2020 at 06:10 PM

	Call Movement Filtering
Tel No(s) Moved To	This filter parameter can be used to filter calls that were transferred/redirected/forwarded/overflowed to the specific telephone number(s) or device(s).
Device(s) Moved From	Allows you to filter by the device that was either controlling the distribution of the previously unanswered call segment or was the answering device in the previously answered call segment.
ACD Agent(s) Moved From	Allows you to filter by the ACD agent that was signed into the device controlling the distribution of the previously unanswered call segment, or was the answering ACD agent in the previously answered call segment.
Call Segment Number	Allows you to filter on a specific call segment number.
Call Segment Start Reason	Allows you to filter calls for the specific reason why call segments were started.
End Reason	Allows you to filter calls on the specific reason why call segments were ended.
Call Segment Chain ID	Allows you to filter & display only the specific call segment records for one overall call, for all call movement scenarios that have occurred on it, based on the call segment chain identifier assigned by the application.
	Duration Filtering (Historic Only)
	These settings allow you to filter the corresponding report by the duration that calls have previously lasted for.
Ring Time (Distribution)	Allows you to filter reports by call distribution ring duration.
Ring Time (Segment)	Allows you to filter reports by individual call segment ring duration.
Call Talk Time	Allows you to filter reports by call talk time.
Total Call Time	Allows you to filter reports by total call time, which includes both distribution ring time and talk time together.
Call Held Time	Allows you to filter reports by call held time, which is the total duration that calls where placed in the held, system-held, or parked states.

The above is a high-level overview for each section of the Other tab. For a detailed explanation for each option press the F1 key, or press the Help button, from the Other tab.