BroadSoft M6 Platform
A "Forced Intrude" operation can only be successfully performed when your extension has been configured as a supervisor on the telephony platform itself to allow barging into calls at the designated target device using feature code sequence "*53", without also requiring a challenge password to be entered.
In order to test whether the telephony platform has been configured correctly verify that a Forced intrude operation can be performed manually from the designated extension using feature code "*53" followed by the number of the extension you want to "intrude" on.
BroadSoft BroadWorks Platform
A "Forced Intrude" (Barge-In) operation can only be successfully performed when your extension has been configured on the telephony platform with the "Directed Call Pickup with Barge-in" service enabled, which is only available for use when the BroadSoft "Premium Enterprise" license feature pack has been previously applied to the platform. However, the target device must not be configured with the "Barge-in Exempt" service, or where this service is enabled the target device's "Call Control"->"Barge-In Exempt" setting within the BroadWorks native web provisioning portal should be specifically turned off. Note that a temporary Click-To-Dial announcement call will be made to your currently configured endpoint location(s), which must be manually answered first in order to barge into the target destination. However if you are using a Polycom endpoint configured for use without the Shared Call Appearance feature, then the target device is barged into directly.
The supervisor's extension will need to be a monitored device in Akixi. To add it, click on Administration>Devices>Add and enter the details. The extension must then be assigned to the supervisor account - click on Administration>Application Users then select the account and click "Change". Select the extension in the "Main Device" drop-down box in the "User's Endpoint Location" section at the bottom of the page.
In order to test whether the telephony platform related configuration is correct, you should verify first whether a barge-in operation can be performed manually from the designated extension using feature code "*33" followed by the number of the extension you wish to "intrude" or "barge-in" on.
For detailed help on this functionality press the F1 key and go to section 19 "Call Control --> Call Control (Report Rows)" of the Akixi Online Help.