How Do I Exclude Internal Call Counts?

Modified on Fri, 26 Mar 2021 at 01:05 PM

Modify the report (by clicking on a corresponding icon, ) and select the Filter tab, then open the Call Type/Direction drop-down list in Miscellaneous Filtering section and set its value to External Only. Click OK to save changes. 

The report will now display external trunk line calls only. Any calls that are from/to any telephone numbers outside your company is considered an external call / external trunk call.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article