How can I access the customers reporting?

Modified on Fri, 18 Oct 2019 at 02:58 PM

There may be instances where your customers contact you with a query regarding a report they have run. To sign in remotely as the relevant supervisor, you need to log in to your administrator account that relates to this particular end-user.

From this, navigate to the "Application Users" tab and tick the necessary supervisor from the list, before scrolling down and clicking "Sign In As" at the bottom.

You are now able to see and make adjustments to this supervisors report and can be signed in alongside the particular end-user to allow provision of troubleshooting to the customer in real-time.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article