Only calls made between extension users of the same Enterprise Group (i.e. intra-group calls) are modelled by Akixi as internal calls.


Note, that both Extension Devices involved within the corresponding call scenario must exist within the Akixi Service configuration in order for the call to be modelled at all)


A separate external call is modelled within each Akixi Partition for calls made across Enterprise Groups (i.e. inter-Group calls). Calls between different BroadWorks Enterprises are modelled as a separate external call against each individual Enterprise. Calls to/from parties outside of the BroadWorks telephony platform are modelled as external calls.


The snapshot below represents a configuration; if an endpoint calls from the Head Office to another endpoint in the Phoneix Branch, the call will be modelled as an external call.