Report FAQ's

Frequently asked questions regarding Akixi reports.

Is it possible to restore accidentally deleted reports?
If you delete a report, it is kept in the recycle bin for up to 30 days*. The recycle bin is located at the bottom of your reporting menu - Clic...
Fri, 24 Jun, 2022 at 10:07 AM
Forced Intrude (Barge-In) Is Not Working.
The "Forced Intrude" call control item isn't supported on the Siemens HiPath telephone system. BroadSoft M6 Platform A "Forced Intru...
Tue, 21 Apr, 2020 at 9:49 AM
Why Are Reports Not Adding Up?
In most cases, the statistics are purposely not meant to match because different report types calculate the same call statistics slightly differently in o...
Fri, 24 Jun, 2022 at 10:33 AM
How Do I Exclude Internal Call Counts?
Modify the report (by clicking on a corresponding icon, ) and select the Filter tab, then open the Call Type/Direction drop-down list in Miscellaneous Fil...
Fri, 26 Mar, 2021 at 1:05 PM
How Do I set The Service Level Statistic?
The service level statistic is only available with Akixi 1000, Akixi 2000 and Akixi 3000. To set the service level statistic, modify the report (by cl...
Fri, 26 Mar, 2021 at 4:18 PM
Why Do Abandoned/Overflowed Off Hunt Group Calls Always Get Reported Against The Same Person?
When using a ‘collective’ hunt group, where one call will ring all group members at the same time, Akixi will arbitrarily select only one of these hunt gro...
Fri, 13 Apr, 2018 at 5:01 PM
Can scheduled reports be sent to multiple users?
Currently, you are unable to send scheduled reports to multiple users. Scheduled reports will be sent to the email address that is associated with the super...
Mon, 29 Mar, 2021 at 11:38 AM
How can I access the customers reporting?
There may be instances where your customers contact you with a query regarding a report they have run. To sign in remotely as the relevant supervisor, you n...
Fri, 18 Oct, 2019 at 2:58 PM
How do I schedule a report?
Reports can be configured with a schedule that will automatically send out the report via e-mail. Scheduled reports will be delivered to the e-mail addr...
Tue, 17 Nov, 2020 at 6:11 PM
Why am I not receiving the correct time frame of data on my scheduled report?
If you are not receiving the correct time frame of data on the reporting then it is best to disable the 'Automatically Calculate Duration When Scheduli...
Mon, 29 Mar, 2021 at 11:49 AM