Report FAQ's

Frequently asked questions regarding Akixi reports.

How To Create Report Folders?
This video shows you how to create folders for your Akixi reports. To open/close a report folder, left-click over its text in the Report List, which w...
Tue, 30 Mar, 2021 at 12:33 PM
Copy Reports Within The Same User
This video gives an overview of how to use the Supervisor's 'Copy Reports' feature.
Fri, 18 Oct, 2019 at 3:04 PM
What is the best way to copy reports from one account to another?
If reports are required to be set up on multiple supervisor accounts, you could set up the reports on one account and then utilise the new Akixi feature to ...
Tue, 30 Mar, 2021 at 12:57 PM
Can I have multiple users on the same Wallboard report?
Akixi will not be able to provide multiple user call statistics on one single Wallboard report. A potential solution for this would be to create an indi...
Fri, 24 Jun, 2022 at 10:52 AM
I have an excessive amount of Abandoned calls on my report, why could this be?
If you have a report that is displaying an excessive amount of 'Abandoned' calls than expected this may be down to calls which are being moved/off...
Tue, 17 Nov, 2020 at 6:12 PM
Can I export data from Akixi?
If you are looking to export call data from Akixi to a 3rd party application then this is possible. From any report, using the toolbar at the top click ...
Tue, 30 Mar, 2021 at 1:31 PM
Can I have multiple sessions active using the same account?
Concurrent browser sign-ins are not permitted on Akixi. If the account is already signed in, and consequently the same account is attempted to be signed in ...
Fri, 24 Jun, 2022 at 11:03 AM
How do I assign a user's Endpoint Location?
In order for Call Control operations to function, the user's 'Endpoint Location' must be defined within the Application User settings. To...
Fri, 18 Oct, 2019 at 3:11 PM
How do I use the Akixi Mobile Application?
The Akixi Mobile Application is available to download from both the Apple App Store and the Google Play Store. The mobile application allows you to acce...
Fri, 24 Jun, 2022 at 11:02 AM
What do the column headers in the reports mean?
If you hover your mouse pointer over a column header in a report you will see a tooltip that gives a brief description of that field. Alternatively you can ...
Tue, 30 Jul, 2019 at 1:43 PM