Report FAQ's

Frequently asked questions regarding Akixi reports.

What are "Advanced", "Overflowed Off" and "Abandoned" calls?
Advanced: These are most commonly calls that were offered to a device and were not answered within a pre-determined interval. The hunt group subsequently a...
Fri, 24 Jun, 2022 at 11:04 AM
Some of my groups and extensions are missing from the Device Filter
The Device Filter on the Akixi reports has a default limit of 150 items. If your customer has more than this, only the first 150 will be shown. This list in...
Thu, 19 Jan, 2023 at 4:45 PM
I've added an ACD Agent but no data is showing in the report.
The most common cause of this is that every ACD Agent license you add must have a corresponding extension device license. To check if the agent has an exten...
Wed, 31 Jul, 2019 at 4:44 PM
Why are my reports showing as "Unlicensed"?
Reports may be greyed out or return "Unlicensed" results for a variety of reasons. You may be attempting to run a report above the level of Ak...
Wed, 31 Jul, 2019 at 4:53 PM
Is there any context specific guidance on Akixi?
From any area within the Akixi portal, you can press the "F1" key to receive context specific documentation based upon the area of Akixi you are c...
Wed, 31 Jul, 2019 at 5:16 PM
How can I ensure the date format is relative to my region?
The date format of Akixi reports is determined on the region settings within the system running the reports and that of the browser the reports are being di...
Fri, 24 Jun, 2022 at 11:12 AM
Abandoned Calls Against Certain User
A common asked question is 'Why does a certain HG member has more abandoned call than all other members?' This is because of that HG having a ...
Thu, 19 Jan, 2023 at 5:32 PM
Enterprise Group Internal Calls (i.e. intra-Group calls)
Only calls made between extension users of the same Enterprise Group (i.e. intra-group calls) are modelled by Akixi as internal calls. Note, that both E...
Fri, 20 Jan, 2023 at 11:49 AM