Report Styles

The different report styles available in the Akixi Service

Wallboard
This report style is extremely useful to show an top-level summary of business or call centre performance, which in certain environments may be displayed ...
Mon, 24 Oct, 2022 at 5:16 PM
Active Calls / Active Contacts
This report style is for use only in conjunction with the "Real-Time" date/time option. The report content generated displays a live list of the ...
Thu, 23 Jun, 2022 at 9:24 AM
Historic Call Log
This report style generates a historic list of call records for call segments that have already ended. The list may display one or more entries for the same...
Thu, 23 Jun, 2022 at 10:12 AM
Unreturned Lost Calls
This report style generates a list of external inbound abandoned calls where a valid calling telephone number (CLI/CallerID) was received from the network p...
Thu, 23 Jun, 2022 at 10:14 AM
Extension / Device Report
This report style shows a list of all internal devices excluding trunk & hunt group devices.  Call statistics are displayed against each item when the ...
Thu, 23 Jun, 2022 at 11:25 AM
Call Centre Agent Report
By default, this report style shows a list of all ACD agents with call statistics displayed against each item, when the report is configured for display in ...
Thu, 23 Jun, 2022 at 11:31 AM
Group / Queue Report
This report is made available with Akixi 2000 or 3000 and by default, this report style displays a list of all hunt group devices, with call statistics show...
Thu, 23 Jun, 2022 at 11:22 AM
Calls By Tel No / Contact Items By Tel No/ID
This report style displays call statistics by the calling & called telephone numbers of the originating & receiving party involved in the correspon...
Thu, 11 Mar, 2021 at 12:43 PM
Calls By DDI / Contact Items By DDI/ID
This report style displays a list of the telephone numbers that external callers have dialled in order to actually call devices or groups on the telephone s...
Thu, 11 Mar, 2021 at 2:11 PM
Calls By 1/2 Hour Interval / Contact Items By 1/2 Hour Interval
This report style displays a list of ½ hour intervals that exist within the starting & ending duration that the corresponding report is run against.  ...
Tue, 16 Mar, 2021 at 12:54 PM